Returns & Refunds

Our products are edible, consumable food items. For reasons of health, hygiene, food safety and tamper-evidence, we do not accept returns or offer refunds once a product has been delivered, except in the specific situations described below.

This is in line with standard practice for food and perishable goods in India and does not take away your rights under the Consumer Protection Act, 2019 and the rules made under it.

We will provide a free replacement or a refund if, at the time of delivery, the product is:

• Damaged, leaking or tampered with in transit;
• Expired or past its “best before / use by” date;
• The wrong item or wrong quantity compared to your order; or
• Materially different from the description on our website.

These protections are provided in keeping with your statutory rights against defective or deficient goods under the Consumer Protection Act, 2019.

To make a claim under the situations above, please contact us within 48 hours of delivery and provide:

• Your order number;
• Clear photographs or a video of the product, its batch / best-before details and the outer packaging; and
• A short description of the issue.

Please do not consume a product you believe is defective, damaged or expired. The item should be kept in its original packaging until your claim is resolved.

Because these are food products, we are unable to accept returns or refunds for:

• Change of mind, or personal preference of taste, texture or flavour;
• Products that have been opened, partially or fully consumed, where there is no defect;
• Products damaged due to improper storage or handling after delivery; or
• Claims raised after the 48-hour reporting window.

You may cancel an order for any reason before it has been dispatched, and we will issue a full refund. Once an order has been dispatched, it can no longer be cancelled, but it remains covered by the eligibility conditions above.

Where a refund is approved, it will be made to your original payment method. Refunds are typically initiated within 2–3 business days of approval and reflect in your account within 7–10 business days, depending on your bank or payment provider’s processing time. Where you prefer, an approved claim may instead be settled by a free replacement.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, you may raise any grievance with our Grievance Officer:

• Company: Providence Health & Lifestyle Pvt Ltd
• Email: hello@letsmillets.com
• Phone / WhatsApp: +91 863 937 6939

We will acknowledge your complaint within 48 hours and endeavour to resolve it within one month of receipt, as required under the applicable rules.

Nothing in this policy limits or excludes any right or remedy available to you as a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other law in force in India.