Shipping policy

This Shipping & Delivery Policy explains how orders placed on www.letsmillets.com, operated by Providence Health & Lifestyle Pvt Ltd (“Let’s Millets”, “we”, “us”), are processed, charged and delivered.

1.Order Processing

Orders are processed within 1–2 business days of successful payment and order confirmation. Orders placed on Sundays or public holidays are processed on the next working day. You will receive a confirmation by email, SMS or WhatsApp once your order is placed and again once it is dispatched.

2.Shipping Charges

Shipping and delivery charges are borne by the buyer and are calculated at checkout based on the delivery location, package weight and order value. The exact applicable charge is displayed to you before you make payment, so there are no hidden costs.

From time to time we may run free-shipping or discounted-shipping offers. Where such an offer applies (for example, above a minimum order value or during a promotion), the reduced or waived charge will be shown automatically at checkout. Offers are limited to their stated period and conditions.

3.Delivery Timelines

Estimated delivery timelines after dispatch are:

  • Metro cities: 2–5 business days
  • Other cities and towns: 4–8 business days
  • Remote or interior locations: 7–10 business days

These are good-faith estimates and not guaranteed delivery dates. Actual delivery may be affected by courier operations, weather, local restrictions, festivals or other factors beyond our reasonable control.

4.Serviceable Areas

We currently ship across India, subject to the delivery location being serviceable by our courier partners. If your PIN code is not serviceable, or if delivery cannot be completed for reasons outside our control, we will inform you and issue a full refund for that order.

5.Order Tracking

Once your order is dispatched, we will share the courier name and tracking details via email, SMS or WhatsApp so you can follow your shipment until it is delivered.

6.Failed or Delayed Delivery

Please ensure your delivery address and contact number are complete and accurate. If a shipment is returned to us as undelivered due to an incorrect or incomplete address, repeated unavailability of the recipient, or refusal to accept delivery, any re-shipping charges will be payable by the buyer.

7.Products Damaged in Transit

Our products are food items and are packed with care. If your package arrives damaged, tampered with or leaking, please do not consume the product and report it to us within 48 hours of delivery with photographs or a video of the outer packaging and the product. Such cases are handled under our Returns & Refunds Policy.

8.Need Help?

For any question about shipping or a specific order, contact us:

This Shipping & Delivery Policy should be read together with our Returns & Refunds Policy and Terms & Conditions.